Service Desk Analyst

This course has been designed to equip anyone who is looking to transition into an IT Service Desk role.

Adam · January 4, 2020
Course hours: 20
Assessments: Formative Quizzes and Practical Assessments
Accreditation: Nil
Instructor Support: No
Difficulty: Beginner

The Service Desk Analyst Course is the perfect entry point for those new to IT. It will give you an overview of:

  1. What a Service Desk Analyst does;
  2. The required tools and skills you should learn;
  3. How to to perform basic IT Troubleshooting in a modern IT Service Desk environment;
  4. Concepts you should learn and develop in order to help you develop your career.


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Course Includes

  • 22 Lessons
  • 1 Topic
  • 4 Quizzes
  • Course Certificate