| Prerequisites: | None |
| Course hours: | 10 |
| Assessments: | Formative Quizzes |
| Accreditation: | Nil |
| Instructor Support: | Yes |
| Difficulty: | Beginner |
The Service Desk Analyst course is the perfect entry point for those new to IT and interested in pursuing a career in IT Service Delivery.
The course will give you the knowledge of what to expect as a Service Desk Analyst, the tools and skills you will need, and known troubleshooting methodologies and practices.
Overall, this course aims to provide you with the foundational knowledge required to embark on a career in Service Delivery.
Course Content
Introduction
Human Skills
IT Service Management
Ticket Management
Troubleshooting Essentials
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Course Includes
- 6 Lessons
- Course Certificate
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